UPGRADE

I have upgraded my contract on the 2nd July , already and yet its almost the 2nd September and to date I still don't have a handset . In this time I have cancelled my upgrade, and tried to upgrade on 4 occasions but the initial upgrade still shows active. I keep on asking to speak to a manager, I get promised a call back in 48 hours , I've been promised this on all the 11 calls I've made to the call Centre .

All I want to do is upgrade .