Upgrade exciting Telkom Mobile contract - waiting 7 weeks for a new phone!

The Telkom Mobile adverti*****ts are sweet and so accommodating ... 'we will contact you if your upgrade is due. We will deliver your phone and contract to your door, or feel free to pop in to your nearest Telkom store" When I renewed my contract on 30 Dec 2017 I was told I would receive a sms within a week to come and collect my new phone.... But none of that is true when I am now waiting 7 weeks ... and counting - for the new contract phone Samsung J7. I have been back to the store numerous times to ask about my contract and the new phone, because I do not receive any communication to explain exactly why I am still waiting!! The worst is ... Telkom Mobile still advertising that phone on the newest phone contracts. If the phone is not in stock - because that is what I assume - how can it still be advertised? I am a Telkom Mobile subscriber since the time it was still 8ta - How is it possible that this kind of Customer Service or lack of Customer Service can exist and business continues as usual?? I have tried many communication routes with Telkom but to NO avail, there is just nobody who can explain what the problem is or when it will be resolved!!!