Upgrade Excess Charges

I was due to upgrade my SmartPlan100 cellphone contract to the Samsung Note5 so went to the Northgate branch but they didn't have stock. I was told to go to the Telkom Direct store in Northgate. They did not have stock either.<br> At the end of November, I then went to the Cresta branch and reluctantly decided to just get an S6edge as they too did not have stock of the Note5.<br> My upgrade went under review and I had been given the consultants numbers as their landline was never answered and later explained that they were a walk in store only and they only use the landline to make outbound calls. The consultants did not answer their cellphones when I called on multiple occasions. <br> I then went in store and my contract was not yet reviewed but they since got stock of the Note5 and I then said that I would prefer to change and get the Note5.<br> They told me they had to cancel the original upgrade and submit a new one.<br> I have received my Note5 and now my invoice. I have been charged a handset fee of R1500 each. 1 = R1500 for 1 Nov - 30 Nov (I never had my new contract then). 2 = 1 Dec - 31 Dec. I refuse to pay extra R3000 for what I never got and that should be paid for over my 24month contract