Upgrade ended in no service

Called on the 1st, asked to upgrade ADSL to 4mbs. Was told both account and line need upgrade. No problem. Next morning, line faster. 2 days later, while working, line cut. Luckily my Afrihost account saved us AGAIN!<br> <br> Telkom failure as usual. Called twice today. After 15 minute.... put the phone down. Luckily our VOIP does not run on Telkom ISP! Thank goodness. <br> <br> For those out there, get FTTH/B but don't get Telkom if you can. Force the country to kill the monopoly! Competition commission please help!