Upgrade done a week ago but still not activated now i don't want it anymore!!

2nd time im sending this message, your response and solution to the problem will be highly appreciated

Hi, Phater

Hope this email finds you safe and well, On Saturday 5 December I received a call about my upgrade and for my broadband number *** And I agreed to be up graded to Unlimited data..

I was advised It was done and will start working on after 72 hours and up to date the it is not activated and yesterday I bought data for R350 60G and now I still have to pay you for Dec R1500 and in Jan pay for R850 that I’m suppose to be using now.

I was advised by Friends not to upgrade with you but I’m loyal and I’ve been a customer for Telkom for years and now this is happening I’m disappointed. Kindly call me or advice on what is the hold up.

***Memory Thwala