Upgrade Disaster

On the 2 January an upgrade was done, we upgraded to the January big deal promotion, for 599 with all hardware free the router and cabling, we called two weeks later to check if it was done, and was told to wait another week, we then received a bill for 3999 charging us for the upgrade and the hardware, when we contacted telkom we was told that our upgrade was done to another customer lines in eastlondon and our service is being used and our bill now is 7000,and was then passed around the call center only to be told there is nothing we can do we must pay the money, we have no wifi or internet at home but we being billed for it, we asked for a manager we were told no manager s are there, and there no head office to goe to, we dealt with a call call center called yms in Nandi drive, this is the telkom contractor, we then went to phonix plaza store telkom to be told screamed at and told by the staff and manager we must pay the bill, and they cannot do anything, we have being treated like we robbing telkom.