AW
Anna-Marie Walsh
1 reviews | Active since Oct 2009
05 Jun 2018, 09:46
Upgrade dates constantly changing
Good Day There is great confusion regarding my upgrade date. I have been getting emails stating I am due for upgrade and even one saying some one is going to call me soon. The call centre then said July. I sent an sms to check my upgrade status and have received response that I was due on 4 May 2018. I logged into the mobile app which stated 04 June 2018. I waited and logged back in on the 1st of June and it said i was in month 22 and due for upgrade. I then logged in again on Sunday and the app is now saying they processed a Free Me order on 1st June and my upgrade is now only due in August. I have screenshots of it all as proof. Is this really the service you give to loyal customers. Looks like i may just not upgrade with Telkom after all.
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Telkom's replyOfficial
14 Jun 2018, 09:52HI Anniewzn
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Jun 2018, 09:52
Official
HI Anniewzn
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,