1 reviews | Active since Nov 2012
upgrade contradictions
After holding on the line for 30 min to upgrade my contract, I was told that there is a different number to call, this number is not provided on the website.
I have confirmed on my cellphone via *123# that my number is due for an upgrade on the 29/4/2018. Today is the 18/5/2018.
When I called the second number to upgrade my contract, after holding on the line for another 15-20 min, an automated response tells me that I am not due for an upgrade.
Thanks for wasting my time Telkom, I would no longer like to upgrade my contract, I would rather like to cancel my contract and spend my hard earned 12k with another mobile service provider who knows what they are doing.
Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Hi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Hi aadil,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the number *** has not been ported and is still serviced by CELLC. we cannot do a number change to a number that is not serviced by Telkom.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi aadil,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that the number *** has not been ported and is still serviced by CELLC. we cannot do a number change to a number that is not serviced by Telkom.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,