Upgrade Contract

I have a 15Gig LTE contract with Telkom. My usage per month exceeds the limit and I went in to the store at Menlyn to please request an upgrade to a larger data contract. I indicated that I do not require a new device, just a larger monthly data bundle. I am also willing to pay any cost associated wit the upgrade.<br> <br> The store assistant indicated to me that he could not assist me and had to log a case (***2), which would be resolved in 3 working days to migrate me to a higher data package. After various attempts to contact the Menlyn branch and sending mails to Thomas directly with no feedback, I started to phone the call centre 081180 to try and resolve the matter. For two weeks I have been phoning everyday requesting to please be assisted as the matter was urgent. Every day a note has been made to the person assigned to the case. To date no one has contacted me to assist me with the migration.<br> <br> I am willing to pay any associated cost to transfer to a higher data package and do not require a new device. I am only requesting a simple upgrade to a higher data package....<br> <br> My next step will be to try and cancel the contract, wonder how that will go.....