1 reviews | Active since Dec 2011
<p>I upgraded my phone on 25/02/2017. I paid my contract fee end of February 2017 for previous device, which is fair. Today I received my bill stating that I have to pay Telkom R 899 end of March. They are charging me for the new device for the whole of February and then for March. I can understand March, but how can you charge me for February? I only had it for 3 days! Not once was I told that this is how it will work. How can you charge me for my previous phone and then for the upgrade that I only had for 3 days in that month!? And you send the bill AFTER the 7 day cooling off period. I understand if you charge me for the days I had the new device but not for the entire month. What the hell are you guys trying to pull? I was never told this and nowhere on the contract I was given does it state this! I refuse to accept this and i refuse to pay for a full month (February) when i only had the device from 25/02/2017. As this to me means Telkom is busy with ***** things. How many people have you caught out like this??? I want this sorted out ASAP. I keep telling people how amazing Telkom is but look at this! I will not pay for a phone that I didn't even have a full month. You can charge me for the 3 days but I refuse to pay for the entire February. I am so shocked.</p>
Good Day
Thank you for making contact with us,
As per our telephone conversation, We would advise you visit the store you received the device from to resolve this matter.
Feel free to follow us @HelloTelkom on twitter if you have any further queries.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us,
As per our telephone conversation, We would advise you visit the store you received the device from to resolve this matter.
Feel free to follow us @HelloTelkom on twitter if you have any further queries.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
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