Upgrade & billing nightmare.

Upgrade & billing nightmare. I had my ADSL line for just over a year and was very happy. I was then advised that I can upgrade from ADSL to a Fibre line for free. I was told I would receive a device at no extra charge. All this sounded awesome as I had a 4MB line and for an extra +-R200 I could upgrade to a 20MB line. I signed up and the trouble started. I first had to wait 3 months for the line to be installed (Fighting in-between), after which I had to wait another month for the router to be delivered (Also fighting in-between). After numerous call logging and escalations, I finally got my Fibre line setup and running. On the first month of debit, Telkom did not debit my account with the correct amount which I queried with the billing department, but I just received an SMS advising me that my case has been resolved but it was not. On the second month of debit, I get an invoice with a premium that is almost double the agreed amount. I then called in again to query the amount and was firstly greeted by an extremely rude agent which I feel should not be in the service delivery industry at all (Wish I had a name to name and shame that agent). None the less I dropped the call and tried again. This time around I managed to log my case and was advised that I am being charged for a device which I should not be charge for. This case was logged way in advance of my next debit. I was advised that the matter will be resolved before the next debit. The next debit came, and I was debit R1604. Again, I called in to understand ***!!!! Is going on. I was then advised that there is nothing the agent could do for me but log another damn case and escalate the matter. It is the last Friday of the year and I have been ****** by a corporate giant of my hard-earned money. TELKOM is quick to take our money, but slow at resolving our complaints, issues and queries of the very clients who make them what and who they are today…