Upgrade attempt

After struggeling to explain to the consultant, that I am due for an upgrade, wich took 3 days to prove to the different consultants in store, I am now on day 4, still waiting for them to process my upgrade. After 26 calls wich went unanswered, I am still unable to get feedback with regards to the progress of all of this! I am astounded by the incompetence of every last one of the consultants in store, each time I enquire about something, I get a different answer! The call centre was no better. I spent more than an hour with one lady, attempting to try and figure out what's going on, and this too was unsucsesfull. I can not believe this store is allowed to even be open!!!