Upgrade attempt

<p>I went in last week to upgrade my contract all fine and well it went to credit vetting. In the process one of the numbers that was linked to my contract was deleted off the system. I went in again to sort this out they then removed another number which I am now sitting with on prepaid which is meant to be on contract. I was informed upon phoning into the call centre as I had not head back from the branch that I had to make an R 1100 payment on another account inorder to get my upgrade. I have thus done this and had to go back into the store and apply again. All the while I have had no feedback from the branch. All this is now done and I have to wait another 3-7 days the be vet al***** again before they will say anything. It is a week later and have been told that it can not be escalated and I must ma wait. This is very bad as an existing customer with over 5 contracts to have to wait this long just to get a new device. </p>