Upgrade and terrible service

So telkom sends me an email with a deal and I decide to take the offer....to my sorrow. Today someone Phones me and tells that the upgrade has been done and I have to go into the store to get the modem. So I say the guy that sold the product never told me that or else I would have never upgraded...then I go to trade route in Lenasia and they tell me they can't help me I have to go to Maponya mall; get to Maponya and they first of all very naar cause it's almost home time...then they tell me to come tomorrow cause they offline. So I ask for the manager the lady says the manager is gone home...so I request for the second in charge of which they respond there is no one...wow....then the big question comes out who will my petrol cause it's not my problem that the systems are down and I drive so far...the response once again I don't knw there is nothing I can do. Lindiwe Makhathini and the manager Nono Zwane.pathetic service