Upgrade and account disaster

Hi<br> My wife ***)and I ***) upgraded our phones in August 2015 at Telkom. We upgraded our package from a talk 50 to a talk 100 to get the samsung note 4. We waited for a few weeks for delivery of the phones and at the end of the day we had to go to Alberton to fetch and upgrade the phones. From there it was a disaster. They charges us R8000.00 per phone as a penalty to migrate but we actually upgraded. They send us 2 extra phones that I struggled for about 6 weeks for them to come and collect. They said they sorted out our accounts and we EFT the amount due they send us on new invoices. Later they deduct another 1000 from our accounts which we went and reversed. The accounts after 4 months is not sorted and they terminate our services this morning (18/11/2015) I spent more than a hour on the phone this morning but still our accounts is not sorted out and our phones is still off. I phoned and emailed a lot of times speaking to different people but I am against a wall and I cannot get our accounts right. Please help.