upgrade ****!

I recently upgraded my existing line after my contract ended in May. I made it very clear to the salesperson who called that I was not opening a new line — I was upgrading my current line, which had moved to month-to-month.

To my shock and absolute frustration, I received an invoice and statement showing two active lines instead of one. This is completely unacceptable. Even worse, I spent an entire day trying to get through to your call centre with zero success — no one answers, no help, nothing.

This is not just poor service — it’s dishonest and misleading. I have been a loyal customer for over three years, and this is how I’m treated? Signed up for a contract I didn’t agree to, under false pretenses? It feels like a ****, and I will not let it slide.

I expect this to be rectified immediately. Cancel the unauthorized line and confirm in writing that I will not be held liable for any charges related to it. If this is not resolved urgently, I will escalate this matter to the regulatory authorities and explore legal action.

Fix this — now.