Upgrade

Hi guys, it seems that this is always the only avenue to obtain some response from this supplier. Firstly I went to the Kolonade Mall and was advised that I shouldn't upgrade and it wont be worth it. So I visited the Telkom website and did a \call me back"option and sure enough somebody called me and took all my details. The lady informed me that I would receive my new device last week Friday on the 12th of June 2015. I started calling the customer care number and was informed that I should call their \""CELL DIRECT\"" company to check on my ETA of the device. CELL DIRECT doesn't know me and the lady told me that she nor the company assisted me. I called customer care again and was informed that somebody will call me back. Today I started calling again and was told to contact \""Mobile Talk\"". They laughed at me and told me they don't know me. I then called again the customer care line and spoke to a TEAM LEADER and Mr Naidoo informed me he will take this matter into his own hands and call me back. I called again and was told he will call me before he leaves. Guess what he left and still no phone call. Who will assist me? Who from Telkom still cares enough to keep customers?"""