UPGRADE

I was told by Telkom Mobile IN STORE at Ilanga Mall Nelspruit Mpumalanga that I should order my iPhone 8 Plus at least 2 weeks before I can upgrade on 26/11/2017, which I then did. The day before I could upgrade I went in to make sure they received the phone and the order was no where to be found so I ordered again! and STILL nothing! Then I phoned and they said I should call 10213 to upgrade- THEY DO NOT ANSWER, I waited 35 minutes and still no answer EVERY TIME! So then I call ********** and they said someone will call me back. I got a sms saying that TELKOM is out of stock so they cannot help me. So I called in to cancel my contract so that I can port it over to Vodacom (Which has stock) and they tell me that it will take 21 days before I can port. So now BECAUSE of Telkom CANNOT help me, I must STILL wait 21 days!! I mean, at least if you CANNOT satisfy a customers needs, at least give them the benefit of the doubt the shorten the time?! I CANNOT WAIT TO GET TELKOM MOBILE OUT OF MY LIFE FOREVER!!!!!!!!