Upgrade

<p>I upgraded my service to a 24month plan which is to add a modem/device to get wifi connection, I was advised to cancel first with mweb which i did the 14/11/2016 and on the 16/11/2016 was when I app**** for an upgrade only whe I followed up daily by contacting the call centre I was advised my upgrade ws captured incorrectly. I kept recieving sms's that I must pay deposit of R869.00 and when I inquire I was told its a mistake I dont need to pay to get a modem. I was told as the devise was captured incorrect I will get the device between week of the 5-9th December as its marked as urgent. Today 11/12/2016 I call to follow up on status of delivery I was transfered to 7 different consultants spent 1hr30min not getting proper response as t when will I receive the delivery until I asked to speak to the Manager Wishelen Tandadu who also said he cant do anything I must wait for 7-14 days to receive the modem.I also received an email on the 7/12/2016 that they tried contacting me to confirm delivery which is propaganda no one contcted me, they cannot locate where is the device I get different stories daily. Long story short is Iam angry at the level of TERRIBLE service of Telkom I will not recommend it to anyone, very dissapointed and considering moving my account to a different network provider.</p>