Upgrade

<p>On the 2nd of August I app**** for an Upgrade at sand ton city store and until now I have not received correspondence from them. Today I called Telkom sales department to check the status of my application and I was told my application was approved on the 13th of August so I called sandton city to ask and I was told the phone is not available. How does Telkom conduct business, must I wait until Telkom feels the need to give me the phone or must I take my business elsewhere </p>