upgrad of data bundel a disaster

I cannot wait for fibre to be installed in my area. Whenever you ask anything from Telkom you can bank on it that it will not happen as they promise. I requested my data to be upgraded. They told me it will only take a couple of days at most 21 days to activate. Now, we way passed the couple of days and also passed the 21 max day. Every day I phone and every day they tell me all the steps were completed it just needs to be connected. Since last week every day they promise that it will be done on that day and I will have it within 24 hour. Now these 24 hours has become one week now 168 hours plus later and it is still not solved. No wonder people want to cancel and would never refer Telkom to someone. Unfortunately I have to make use of Telkom till fibre is sorted and therefore I have to sit with this problem and frustration. So now I am asking who every reads this comment to please get someone to sort out my problem. That is if you would like to make a difference in Telkom. Now I do not believe in just complaining but trying to make a suggestion of improving your service. I find that Telkom has to many divisions and individuals dealing with one case. it is moving from one person to the other before it is finalised. When a person phones in with a request it should not be handled by more than 3 people from the beginning to the end. The more people are involved the bigger is the change that nothing will happen and you end up with unsatisfied clients. Please fix my problem