Updating of Telkom Account

Our Netgear Modem was faulty and we took it in to Telkom at Festival Mall.<br> They give us a new modem and the lady at the counter told me for R30-00 more than we already pay a month we can get a package for R499-00 that has a 4meg Line and the 20Gig of Data.<br> The end of the next month we receive our Telkom account and is much more than was promised by Telkom. I phoned the 10210 line to quiry why the amount is so high.<br> They explained to me that Telkom added a DSL Fast Bundle and a 4meg line.<br> I requested them to please changed it back as it was and they supply us with a reference number ***A. On Friday 8 May 2015 I phoned Telkom to make sure the line is back as it was, because nobody of Telkom contacted us. The person on the line told me that telkom did not change the 4meg line but added Uncapped data to our account. He give me a reference number *** and that it will be rectified.<br> On Friday 15 May 2015 I phoned Telkom again and yet again nothing was done on the line. I went to Telkom Festival Mall again and the lady at counter asked me to fill in a Cancellation form. On Friday 29 May we receive our account and we must pay R 2 647-00 for services we don't ask for.