Updated problem sorted

For 4 days I had a problem with nedbank not giving feedback on my husbands loan application process done on Saturday 28 October 2017. After requesting someone contact my husband 3 times and no contact or feedback giving by day 4. I reverted to a hello Peter complaint.

Sandile called me about 10 mins later told him the story and what the problem was, he took mine and my husbands details and said he will get back to me with feedback, he stuck to his word and contacted me within 10 - 15 mins to tell me that my husband needs to sign new paperwork before funds can be released. Which everyone else we dealt with failed to give us that info.

Sandile followed up this morning 3 November 2017 on the process of the payment and informed me payment has been transferred.

In the 4 days that we have been fighting with nedbank to give us any form of feedback to what was happening with your loan application, it only took sandile 30 mins to do and he did a great job and gave the best service we have received from anyone at nedbank, as I new nedbank client that is the type of service new clients should receive.

Thank you again to sandile for all your help and quick responses, and keeping me up to date with what was happen, in a matter of hours our loan went through and now we can wait for funds to clean all thanks to sandile for his excellent customer service.