UPDATE ON: Pathetic and Suspicious Service Delivery from Certain Regional Telkom

The aforementioned issue has not been resolved. The functioning of the ADSL and Land line has not been restored or improved in any degree.

Monday, 10 December 2018: A certain technician, who was assigned to work in the area of Kwambonambi and on this case, came to our house to investigate the case. He claimed that a cable was changed from the exchange to our area: not that Telkom informed us of any such change in advance due to any possible inconveniences. He proceeded to enter our house and apparently checked our relevant electronic equipment at two separate instances.

Tuesday, 11 December 2018: the same technician called to inspect the electronic equipment in our house for a third time. My wife asked if he would come to the house in an hour after the call transpired and he never arrived at the house, without any explanation given. My wife proceeded to call him on his cellphone, three times, with no response received from this technician.

We are disgusted and infuriated with this inferior caliber of service delivery by this technician; especially if you consider that this problem has persisted for 12 days in-counting. We will certainly make attempts to speak with the supervisor, of this district office, in connection with the poor handling of this case.