Update of Cancellation With Vumatel Battle

Referring to my review on 20 September 2018 about Telkom refusing to update the portal with Vumatel that I'm no longer a customer of them anymore. Telkom only replying on 6 October 2018 with the following message:

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI **********

Regards

Gerard Telkom Social Media Team

It is already 23 January 2019 and up to date Telkom has not resolved this or even attempted to contact me to try and resolve this.

I was on the phone with Telkom twice again in the last week on different days for at least 2.5 hours trying to sort this. Having to phone 10210 and 10213 continuously as accounts keeps telling me it is a Service issue to resolve and the Service Centre telling me Billing must update the system.

I think the best part was being told that this is "No longer Telkom's problem as I'm not a client anymore I can sort this myself". If I knew another way than Telkom having to update the portal I would've done this in August 2018 already when we told Telkom to just leave everything after battling for 2 months just to get an order with them for the Fibre line.

Meanwhile I've been without internet since 20 June 2018 already. I cannot use a new ISP until Telkom updates the portal. According to Telkom I don't have any existing lines with them but no-one there seems to even know how you are suppose to update to Vumatel to inform them that I'm no longer a client of Telkom anymore. If I could've had a penny for everytime an operator told me that they have no idea what I'm talking about I would've been able to open my own ISP shop by now.

If Telkom doesn't resolve this within the next week I will be contacting the Ombudsman with all the references, all the escalation numbers and all the excuses I've had from Telkom.

This is really ridiculous.