Update from Hell

Honestly if I could give zero stars I would. I've faithfully paid multiple contacts over the years and have received the worst service of my life in return fron telkom. With my recent upgrade the sales person failed to tell me that the phone was not Google capable and when I went to my local branch to cancel the contract or get a replacement device they said thy could not help me because it was an online upgrade. Fair enough, I call the cancelation department (this is day 2 post the delivery of the device) and the consultant tells me that there is no need to cancel as a device swap can be arranged, I'm then contacted by a manager in sales who helps me choose a new device and package and tells me that he will organize for a swop. A couple of days later the first device is collected bur with no correspondence as to when I can expect to receive the replacement device I call for follow up the next day and the consultant who helps me then tells me that no such order has even been placed and that he will place the order and I'll receive the correspondence the end of the week. End of the week has come and gone and at this point I'm irate because I've been debited for a device I DO NOT HAVE!!!! I phone can cancelations again and I'm told because it's beyond the cooling off period so I'll be liable for the R14K cost of the device which is nonsense since I called them the very next day af I got the device to cancel but I was told by them that a switch was possible. Here I sit forced to pay for a contract for a device i do not have. None of the many consultants I've spoken have been in the slightest was useful I'm beginning to think that apathy and Incompetence is their business strategy. I just want this nightmare of an upgrade to be over