RH
Ray H
1 reviews | Active since Jul 2014
01 Aug 2015, 07:48
Up to 30 days to cancel a contract!
It is total nonsense that it takes up to 30 days to cancel a contract. I cancelled my contract on the 17th July. I got invoiced the full amount at the end of the month. I have just got off the phone with the call centre to find out my contract is still active and it could take up to 30 days to cancel, which I will then be liable for the half month as well. That is theft telkom. As pure as it can be<br> be. If it is so easy to setup a contract and activate immediately, then cancellation is just as simple. I am.Not impressed. I am mad enough that I have to pay the full amount this month, if you bill me at the end of August. There will be he'll to pay and I will be opening a case of theft against Telkom.
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Replies (1)Telkom's replyOfficial
01 Aug 2015, 13:23Hello rayray84,
Sorry to hear about your experience.
Your query has been handed over to our Cancellations department to investigate.
Your reference number is SM130596
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your query has been handed over to our Cancellations department to investigate.
Your reference number is SM130596
Kind Regards
Charl
Telkom Social Media Team
Telkom's reply01 Aug 2015, 13:23
Official
Hello rayray84,
Sorry to hear about your experience.
Your query has been handed over to our Cancellations department to investigate.
Your reference number is SM130596
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your query has been handed over to our Cancellations department to investigate.
Your reference number is SM130596
Kind Regards
Charl
Telkom Social Media Team
