'Up'grading ADSL nightmare

<p>I requested to upgrade from my current 'capped' ADSL service to 'uncapped' round the 20th of December 2016. The consultant assured me that there will be no interruption of my service but it can take approx 10 days for the new package to 'kick in'. </p> <p>Later that same day our ADSL was no longer 'working'. I called the call centre and after holding/waiting the usual ridiculous amount of time (half an hour plus) to get through to a consultant I was informed that the previous consultant should've told me that we would be offline while the line 'migrates' but it will be only 10 days. (Only???)</p> <p>I explained that I run my business from home and that I'm dependent on the ADSL working. </p> <p> </p> <p>It is now the 10th of January - 21 DAYS without ADSL... and there is not ONE single consultant that can help me. Everyone keeps logging the query and then I'm told that someone from the technical dept will contact me within 48 hours!!!! (Or a supervisor... on occassion...NONE of which has happened)</p> <p>I went to Telkom Walmer Park PE and received the same answer. </p> <p>STILL NO INTERNET CONNECTION THREE WEEKS LATER! THIS IS RIDICULOUS AND ABSOLUTELY PATHETIC SERVICE FROM TELKOM. </p> <p>I'm highly frustrated to say the LEAST and I'm expecting that once I'm back online I'll probably be charged full price too for the month??? </p> <p> </p> <p> </p> <p> </p> <p> </p>