Unwillingness to cancel contract
<p>After having waited for more than 6 months for Telkom to invetigate (I am not even talking about fixing anything) the poor speed on my LTE connection I decided to cancel the contract. In addition, after upgrading from 20GB per moth to 30GB, I discovered that I was suddenly on a brand new 24 contract! They did not tell me this will happen!!</p> <p>It is now 3 months later and I am STILL trying to get the contract cancelled. I have submitted numerous cancellation forms and even went to a Telkom shop (who can't cancel the contract because they don't have a profile!!) who submitted another cancellation.</p> <p>Requests for updates on my case ( ********** 4) are falling on deaf ears.</p>
Forgive me if I don't just up and down with joy. I posted here when I lost all hope that Telkom would do anything about the poor LTE speeds. I also got a "reference number". It meant nothing!
I have no faith that this time would be any different.
I don't even know what I can do with the reference number!
Forgive me if I don't just up and down with joy. I posted here when I lost all hope that Telkom would do anything about the poor LTE speeds. I also got a "reference number". It meant nothing!
I have no faith that this time would be any different.
I don't even know what I can do with the reference number!
Please furnish me with the details of a contact person to whom my lawyer can send communication. I have given Telkom more than enough time (close to 4 MONTHS!!) to resolve this issue. I am not willing to wait any longer. I am proceeding with legal action now.
Please furnish me with the details of a contact person to whom my lawyer can send communication. I have given Telkom more than enough time (close to 4 MONTHS!!) to resolve this issue. I am not willing to wait any longer. I am proceeding with legal action now.