Unwilling to port my old number

I am beyond frustrated. On the day I ordered my new phone with telkom, I requested to port my number. They said that I can simply call them once I receive the phone to port the number.<br> The phone was delivered two weeks ago, but the nano sim card broke when I tried to take it out of its enclosure.<br> So, the next day I went in store to Irene Farm village. The attendant was very helpful and did a sim swap for me. I asked him if he could port my number as well, and he did. He said it would be ported within 24hrs.<br> Two days later, it was still not ported. I called the call centre and was told the request was sent and will take 24hrs.<br> Two days later again, it was still not done. I called the cell centre again... stayed on hold for 20 mins and asked to port again. This time they promised it will be ported the next day. <br> Two days later, I had to call again! Sanele told me I had to go instore again, and this is when I lost it, I insisted on speaking to her manager, Kosikana. He then told me that it is hard to port a number that already exists. When on Earth do you port a number that does not already exist??? And again he promised 24hrs.<br> <br> Please! Just port my number! How difficult can it be?