Unwilling to offer proper compression for faulty service

<p>I have a voice & DSL line rental with Telkom. For the past few months the service has been slow and unstable. I have complained on a number of occasions but the results were limited. Every time they reset the connection on their side and state that the fault might be on my side. This fixes the problem for a few days thereafter the same thing. </p> <p> </p> <p>Since yesterday the connection has been completely down. They say that they are working on it but no feedback of the estimated completion time can be given.</p> <p> </p> <p>The result of this is that I have to use an alternative Internet connection (like mobile) to access the internet and do my work. Alternate Internet sources is expensive and due to their lack of service they force me to undergo these expenses. </p> <p> </p> <p>Why is it that everywhere in the world companies are required to provide their customers with the service they pay for, however Telkom can just say sorry we are busy, go pay extra for the same service elsewhere. </p>