unwilling to help and bad customer service

i am a paying Telkom customer I went to Telkom jabulani mall on for do my sim swap and I was told that they are offline I should come back later the gentleman in question didn't even check he was talking to a lady at the store I guessed he didn't want to be disturbed . I came back on Tuesday as I was on the queue the customer in front of me also came for sim swap and was assisted by a guy with a ponytail I went to the same guy that chased me away on sunday and he said they were offline again I told him that that is doing a sim swap he said I should come back later and this is the same guy that said to me he cant port my number from mtn to Telkom and I was called by a manager who than help me to port my number . the ponytail guy helped me but my sim card is still not working . I don't know why is this treating me like this please assist me urgently you can contact me on *** the number in question is *** .

I am very disappointed in Telkom Jabulani mall . its like you telling me to go back to MTN you don't need me as a customer it is fine please assist me with the sim swap and I will gladly port back to MTN