Unwilling to assist consultant

I bought 1gb + 1gb on the 12th of January. When using internet after midnight on the 23rd of April I was being charged from my normal data. I then called customer care spoke to Sphelele at 12:45 am on the 23rd of April. Sphelele assumed that I was roaming without even taking my number to have a look.... I told him that I was not roaming and my network isn't on an R. He persisted to say he has sent me internet settings for me to connect to the internet. Why, I don't know because I didn't say I was not able to connect. I then asked for a way forward, he said he was going to log a query which never happened. I'm still waiting for my reference number