unwilling to assist

I was at the Telkom direct store at boulders mall today to pick up a free cordless phone. I waited 45 minutes in the queue to be told by a black male at the counter that I must wait for the lady in the next cubicle. Which i did. I told her what I was there for and was told that they do not have stock. That they cannot order stock and they cannot assist me in finding out which other branches may have stock. I work a hectic schedule and do not have time to go to the telkom store to pick up the phone hence I made it my duty to go today without any success. The change in the staffing at Telkom Boulders did nothing because this lot of staff is just as *********** and unwilling to assist like the previous lot of staff. I don't think I will ever go to this store again. Over the years I have complained a few times prior to this about the same store on hellopeter. It seems like there is nothing done to make visiting this branch a pleasant experience.