Unwarranted network suspension

Telkom, ****** agents! My account has been suspended because I have “reached my credit limit” how is that my problem?! I took a new contract and they failed to debit me last month because I took it mid month and now it’s my problem?! HOW?! I don’t owe you anything and if you really want money, why not debit me immediately? I am really upset and WILL CANCEL ALL MY CONTRACTS with them. I have 3 contracts and have been loyal for years not to have connection to my whatsapp, social media, SMSs, and making phone calls An agent promised they will escalate the matter yesterday already and have me connected by “end of day” and I am still waiting! Now I apparently have to pay?! When i call the call center today, the agent hangs up on me without giving me any solution to my problem.

ANGRY TELKOM CUSTOMER