LM
Leonard M

1 reviews | Active since May 2016

30 May 2016, 06:54

Unwanted Telkom Mobile Contarct ***

<p>It is a shame that after 3 to 4 months I requested for my cell phone contract to be terminated by Telkom Mobile, it is still deducting monies from my bank account. I have written emails, called the call centre, recieved empty promises that my request to terminate the contract will be done, but to date nothing has been done by the reputable telecommunications Company. Telkom Mobile is this the way you try to retain your customers and make your self visible in the telecommunications industry? I dont understand what is taking so long to cacncel a contract? You are really robbing people by what you are doing and it is really frustraiting.</p>

0
Replies (2)
Telkom
Telkom's reply30 May 2016, 08:24
Official

Hello lmabinya

This response serves as confirmation that your query has been received.
Your reference number : SM238028
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

LM
Leonard M's update30 May 2016, 13:23
Reviewer Update
I will appreciate it if someone from your management team could contact me urgently on ***. Please note that I do not want to talk to any of your call centre agents as they were not able to assist me. I request that some higher please contact me URGENTLY