Unwanted subscription

I noticed the last 2 months my bill was more than what I paid and when I check there was an unknown Item. I called to ask about it & I was told it was a subcription. After holding on for a while the contact person said she would log a call and they will send an sms'. AFter a few days of not getting anything I called and spoke to Thobeka. She managed to get it cancelled but she couldn't tell me what the subscription is for & why I was subscribed. I couldn't hold forever so I was ok with the facr that it was cancelled. Now at 11h46 I am getting an email to say I am subscribed to telkom plus again. I called & held for 20minutes without a consultant. I want a refund of the amount bill and for the company to stop subscribing me to services I don't need. They haven't been able to rob me with the data because I have wifi with MTN and now they are trying to **** me into paying for subscription of R3 a day. Please someone refund the subscription I have paid the last 2 months and remove it. Acc***