UNWANTED - SMARTVOICE 300 TELKOM PLAN

On 15 July 2019 I received a letter from Telkom "Congratulations your voice service will be switched to Smartvoice". When I tried calling the numbers on the letterhead: ***: "The number you have dialed does not exist", I tried second nr.*** -this number goes straight to voicemail. Same response over 2 months. I tried 10210 - talk to a machine with no options for assistance available for enquiries. Long story short!!! Telkom never got my consent to change my plan. I do not want a Smartvoice 300 plan!! I am a pensioner and was quite happy with my previous normal plan. A week ago the plan stepped in and I received an sms where Telkom thanks me for choosing the plan. I have never chosen any plan - I do not even know what this is about!!! I am unable to contact them on any Telkom number on the internet. Telkom is just non-existent when trying to contact them. I am highly disappointed and livid at the fact that they do this without consulting the client then has the audacity to thank the client for something they had no say about. I DO NOT WANT THIS SERVICE!! I don't use DATA and are quite happy with the old-school way of using my landline!!!!

I hope I can get some assistance in this life time still from Telkom.

Regards, A ERNSTZEN PAARL