unwanted date (post billing)

<p>good day</p> <p>telom account number : ***</p> <p>i have a telkom mix , soft cap (10GB) and telkom has given another (10GB) promotion until end of june 2016 .</p> <p>on 2016-05-24 to date i have received a message informing me that my data of 20GB has been used up and now i am on post paid billing and going to be charged for data being used , but on my computer it always comes up with a telkom logo informing me that i have reached my data usage for the month .</p> <p>i have spoken to the supervisor Zakhile at your technical dept on 2016-05-25 and they have informed me that my account was and is capped for only 10G and that i am not registered on the post paid billing</p> <p>i have never chossen a post paid billing </p> <p>please can this be rectified immediately as i am not going to pay for this data on post paid billing.</p> <p>i would also like confirmation that this is sorted out</p> <p> </p> <p><br />mrs p naidoo</p>