1 reviews | Active since Dec 2016

31 Dec 2016, 12:49

Unwanted business & careless behaviour

<p>I approached the Telkom store in the Brooklyn Mall to submit an application for an ADSL installation with all the relevant documents. When I repeatedly tried to follow up a week later there was no answer on their phone line. I then called the number for assistance provided on the brochure and was promptly assisted. When going back to the store to collect my personal information I was made to wait for what seemed like an eternity as they could not find my documents along with copies of my ID, bank statements and salary slips. At thw end od this they still could not find my personal documents. The intention was to apply for a 24 month contract. Surprising that Telkom Brooklyn does not want my business.......Very unprofessional </p>

0
Replies (2)
Telkom
Telkom's reply02 Jan 2017, 09:16
Official

Good Morning Paul,

We sincerely apologize for the level of service you have received from the store.

Your query has been sent to the store Manager for further assistance, feedback will be provided.

Your reference number is AI***.

Regards,

Busi

Telkom Social Media Team

***

's update11 Jan 2017, 10:24
Reviewer Update

I am pleased to give positive feedback regarding the service received from Telkom. As mentioned in my initial post I contacted Telkom telephonically and was promptly assisted, the solution was installed yesterday.

I have also been contacted by the store that initially took my documents and I have collected these.

Regards