DS
David S
1 reviews | Active since Jun 2018
27 Jun 2018, 16:00
UNWANTED ADDITIONAL PACKAGES
I called Telkom customer service to enquire about the additional fees attached to my contract. I found out that I had been paying R352 for an additional data package on my wifi router which I never asked for or signed up for! I feel cheated out of my money for having to pay for something I never wanted or asked to have. I want to know how this happened and what you're going to do to correct it. I plan on escalating this complaint as high as possible until I get a satisfactory solution. I hope to hear from you soon
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Replies (2)
Telkom's replyOfficial
09 Jul 2018, 09:18Good morning David
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply09 Jul 2018, 09:18
Official
Good morning David
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
DS
David S's updateReviewer Update
14 Jul 2018, 16:50Thank you for the response. Has there been any progress yet? I've been waiting two weeks for your customer care service to get back to me
DS
David S's update14 Jul 2018, 16:50
Reviewer Update
Thank you for the response. Has there been any progress yet? I've been waiting two weeks for your customer care service to get back to me