UNVALUED CUSTOMER

My dad Mr Suleiman Abrahams has an account with Telkom for the past year. His currently paying R580 a month for a wifi router, however my husband Mr Ebrahima Roberts his paying for the account as a third party payee. We have not missed a payment once and my husband salary per month is quite high. My father was ****** and needs a new cellphone but when we called Telkom they would not assist him.

I mean my dad wanted the Samsung SP20 FE for R369 a month cellphone contract so if he qualifies for a monthly router that adds up to much more than the cellphone he would like who says we cannot afford it bz we can.

I AM VERY DISSAPPOINTED THAT TELKOM SUCH A BIG COMPANY WOULD NOT ALLOW HIM A CELLPHONE CONTRACT WERE HE HAS NOT MISSED A PAYMENTS AND PAYING FOR A WIFI ROUTER OF R580 SO WHY CAN HE NOT AFFORD THE CELLPHONE CONTRACT OF R369. WHEN WE OPENED OUR CONTRACT IT WAS WITH DSL AND THEY HAVE BEEN THE BEST IN HELPING MY DAD. ITS SO DISAPPOINTING TO KNOW BY DAD IS NIT VALUED AS A CUSTOMER BY TELKOM. PLEASE CANCEL OUR CONTRACT BECAUSE WE DONT WANT TO BE PART OF A COMPANY THAT DOES NOT SEE OR VALUE THEIR CUSTOMERS BESIDES FOR DSL.

THIS WAS PATHIC SERVICE WE GOT FROM TELKOM AND ITS DISGUSTING SERVICE. PLEASE CONTACT ME URGENTLY ON *** MRS ROBERTS HIS DAUGHTER.