JC
Janet C

1 reviews | Active since Feb 2013

05 Apr 2016, 13:17

Unusable new cell phone contract

On seeing Telkoms good value for money cell phone contracts I decided to cancel my contract with Cell C and transfer to Telkom. I was assured by Cell C that my port would be done with immediate effect as I was not on any contract period. 5 weeks later and I still can not get my number ported to my new contract. This means I have to keep my Cell C contract running and I am now paying for two contracts one of which I cant use.<br> I have been into the Telkom store on four occasions and have spent hours on the Customer support number and still cannot get this resolved. Every new operator can only say they will send throuigh a request to follow up. No one comes back to me and I have to call in again.<br> I am going overseas on Thursday and I need my number ported in before then. I have never been so frustrated. Five weeks and stiil not done. If I had known this I would never have moved over to Telkom. All very quick to sell you a contract and thats when the service stops. Grrrr

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Replies (1)
Telkom
Telkom's reply05 Apr 2016, 15:02
Official
Hello janet63,

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team