Unusable Internet speeds and uncontactable support

3 hours waiting to cancel my data and still no success, my Internet connectivity is alwdropping. Never getting speeds greater than 1mb on a 4mb line. I have tried to log calls numerous times only to fail on their automated system due to previous calls (no resolved being open on the system)<br> <br> And for a telecommunication company it is virtually impossible to communicate over the phone. In the last 6 months I have never had too wait less than two hours on call waiting for support. This indicates that you simply do not have enough staff to support the issues or alternately you do not resolve your issues.<br> <br> After having recieved a notification that my line will be throttled to excessive usage (ADSL uncapped 4mb line) and actually only recieving 1m once throttled its so slow i cannot even load a page without timeout - this and when i joined i explained I am a media agency therfore we do lots of dropbox, wetranfser, video uploads downloads.. you sold me this package but now complain when i use it. after every support call i get a port reset and then im okay for a day then issues again- I tested MWEB on a day i could not get a line with telkom at all low and behold I got up to 6mb speeds