Unusable connection
<p>Hi</p> <p> </p> <p>Lastnight I called Telkom with speed issues and was told there's a network failure in strandfontein, This morning at 6am I was getting my full speed of 3.5down and 0.4up with a 17Ms , now this morning I'm back up to 360Ms ping and 0.4download an 0.1upload. I tried multiple accounts and it's still an going issue so it's not my service provider. MY number is 021 393 .... </p> <p> </p> <p>Please advise what's happening as I'm not getting close to what I'm paying for an it's very frustrating.</p> <p> </p> <p>Attached is a copy of the traceroutes done to google.com</p> <p> </p> <p> </p>
Hi ashraf-isaacs-1
Sorry for the inconvenience caused. Our consultants will urgently follow up on this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Hi ashraf-isaacs-1
Sorry for the inconvenience caused. Our consultants will urgently follow up on this matter and advise.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Please e-mail your affected number and contact details to ***, quoting "SM236298" in the subject line.
Thank you.
Best regards,
Please e-mail your affected number and contact details to ***, quoting "SM236298" in the subject line.
Thank you.
Best regards,
Thank u for your reply. I look forward to hearing from your team and hopefully this can be sorted out as soon as possible.
Thank u for your reply. I look forward to hearing from your team and hopefully this can be sorted out as soon as possible.
So as everyone can see, it's been 3days since iv emailed Telkom about this issue, I even private mailed my phone number affected by this.
No feedback whatsoever, how can one work and pay with internet that's close to not working , when will this **** be escalated to a technician, you guys just reply for the public to see but don't make any effort to have the issue resolved, I'm stunned an gutted with this pathetic service.
So as everyone can see, it's been 3days since iv emailed Telkom about this issue, I even private mailed my phone number affected by this.
No feedback whatsoever, how can one work and pay with internet that's close to not working , when will this **** be escalated to a technician, you guys just reply for the public to see but don't make any effort to have the issue resolved, I'm stunned an gutted with this pathetic service.
Still no reply from Telkom, still **** speeds 0.6 download, **** this I'm cancelling you guys are useless and a waste of money. Everytime I call it's a either they upgrading the exchange or a technician must be despatched to fix the issue and it's a load of bull****. Lies lies lies
Still no reply from Telkom, still **** speeds 0.6 download, **** this I'm cancelling you guys are useless and a waste of money. Everytime I call it's a either they upgrading the exchange or a technician must be despatched to fix the issue and it's a load of bull****. Lies lies lies
Still waiting on this to be fixed. ***
Still no feedback either.
Still waiting on this to be fixed. ***
Still no feedback either.