1 reviews | Active since Oct 2021
UNupgrade on Telkom Business Contract
PLEASE BE AWARE, THIS RATING PERTAINS ONLY TO CUSTOMER SERVICE REGARDING THE UPGRADE & RENEWAL OF MY CONTRACT.
I have been sent from pillar to post, I'll explain: 10213 - Sales and pretty much every department saying THEY cannot help me with an upgrade, please contact ***80 - NO option for upgrade on the menu, so I go through to "Retentions" as a last resort. I request to speak to a consultant. Consultant says there is nothing they can do, refers me to 081 183, also stating those in sales (10213) should assist as it is their department. 081 183 - EXACT same menu as 081 180, just "for Business". Asked to contact 10217. - 10217 - EXACT same menu as 10213, just "for Business". Again told they cannot assist, I was directed BACK to 081 180. When I notified them there is no upgrade portal option I am told that Mobile department should be assisting with my query. Try them, I get directed BACK to Sales. For those not following, that is 10213.
This is aside from my 10+ visits to Telkom Walmer Park as well as my latest venture to Bay West AS well as my 5+ visits to iStore to ascertain WHY my upgrade cannot be handled by them. Then being told there is a 6 week minimum waiting period for approval.
I have requested multiple "call backs" from my cellphone using *180# as well as 3 online applications, all of which responded with a pre-approval message saying a consultant would be in touch. I thought I had cracked it where after chatting a consultant I received a message with package and phone details, which were incorrect, as well as a CourierIT tracking number. I email *** for them to rectify the package, which was rep**** to with a reference number, ***, saying that my request was attended to by the support team. ZERO contact made from Telkom thereafter. When I asked in store and queried, no record of said interaction or result from the above query relating to the reference number could be found.
PLEASE Contact me URGENTLY and help me resolve this immediately with the iStore. This is 4 months in the making now.
Telkom has made contact and I have been in discussions with a lovely Business rep who is currently trying to expedite the process to ensure delivery of the device on the correct package with a value-add of my additional minutes I usually purchased.
Telkom has made contact and I have been in discussions with a lovely Business rep who is currently trying to expedite the process to ensure delivery of the device on the correct package with a value-add of my additional minutes I usually purchased.