Untrained, untruths, just plain & simply shocking!

I have recently upgraded on a promotion to Fibre Optics. I had to contact the call center to log onto the Telkom Tracking facility & to register to receive sms's to inform me of my DATA usage during the month! I started at 9h56... at 10h03 Sales answered & said that they could not help me I have to go through to Technical but not to worry they can put me directly through so that I wont have to hold on again ... A LIE!!!! .... I held on untill 10h14 .... Technical said no they can't help me sales must helpme!!!!! they once again said that they can transfer me directly...... a LIE !!! I held on until 10h28 for sales where i spoke to Zaakia who explained that I had to go back to Technical with a TIN no. she will give me & although i was furious about holding on, she at least did not lie & tried to help me. I then held on till 10h35 ffor Technical & when the lady then said once again I must go to sales or somewhere else ... THERE IS MORE TO THIS STORY BUT NOT ENOUGH SPACE! TELKOM CALL CENTER IS DISGUSTING, USELESS,SHOCKING!!!