Untimely Suspension

We have been Telkom clients for more than 6 years, having a FREEME UNLIMITED contract, costing us almost R1000 per month. This month TELKOM decided my husband has a TEST SIM and needs to send his PAYSLIP to them to get the sim activated "permanently". WHY DO THEY NOW SUDDENLY NEED A PAYSLIP?? We made an effort to go into a TELKOM store to find out what this is all about and was assured it is a ****!! Ignore it. His TEST SIM has now been suspended and he is not anywhere close to civilization. He now needs to get to a TELKOM shop himself to rectify this, as was advised by a TELKOM HELP DESK ASSISTANT because I do not have the proxy to contact them on his behalf. PATHETIC!!!! We intend on cancelling this TELKOM CONTRACT now as well, just like we canceled our landline and WiFi contracts!!