Unsuspension issue

<p>Hello, sorry to have to put this on here but it seems that I am unable to get any kind of resolution contacting your contact centre. I have contacted you guys on the 14 November because my account was not working I spoke to an agent and was advised they logging this ticket for me(Your query will be attended to. Your case number is ********** 7.). I called through the next day to find out about my query, the agent I spoke to advised that the previous agent has closed the ticket so I would of waited for days to get no result. The agent I spoke on the 15 November relodged this for me and advised turn around time for this query will be on the 72 hours(Your query will be attended to.Your case number is ********** 5.). So I waited and waited and rang again late on friday which was the 18 November which was 72 hours later. The agent I spoke to advised me sorry you need to wait 72 hours because our billing team only works 9am-5pm. Anyways I again left it and went whole weekend without internet. Let me add this information as well the account was suspended for non payment, every month the money gets taken out of my account on the 26th immediately when I get paid however this was not done this month. On the 15th November my account was debited for almost R2000, I have this reflected on my bank statement but all the agents in the call centre says is that it does not reflect on our side, not one of them asked me to forward my bank statement so they can see for themselves that my account was debited they all just wanted me off the phone like I was such a bad person for inconveniencing them. Monday the 21st November I tried again and the agent I spoke to advised me that I need to wait again, I have waited for far too long so I requested to speak to her manager, when she was explaining the issue to her manager I was not put on hold or muted so I could hear her telling her "manager" something in Xhosa and saying stupid, I work in a call centre and we do not allow our agents to speak other languages in the call Centre because for that exact reason anyone can interpret that the agent is calling the customer stupid because they do not understand. Anyways if you noticed I put Manager in inverted commas because I believe that the person I spoke to was not even a manager. He advised me he will escalate this matter for immediate unsuspension and guess what I called the next day Tuesday the 22nd November and surprise surprise they do not have any log of my conversation for Monday this is shocking and then I was also advised nothing was escalated. I think you guys do not care much about your customers because the way the agents talk to customers is shocking, it is like we are inconveniencing their lives by calling in. I expect a response to this matter and also I expect a resolution/compensation for everything I have gone through. To trace the calls I made this week here is the number I called from ********** . I have called through almost every month adding data to my plan and never did I have an issue the process was awesome but now the story is different.</p>