UNSUSPEND-EMERGENCY PLEASE !!!!!

I have been with Telkom over two years now, I have 3 contracts and considered bringing m y other two phones over to Telkom too, BUT it has been an accounting nightmare!!!! I went to Telkom shop in Southgate and when I upgraded the cell phone contract - ********** 122 - I reminded the lady that my method of payment is EFT. The bank details that was previously on the account(STandard bank) was wrong and she said it is no problem. Well it has been a BIG problem. My account is suspended, I paid it on Friday R749 and it is still suspended. I have a big emergency at home and is unable to use this line.I have been charged huge fees as you were trying to debit the incorrect account. If this is not rectified I will take all my business from your company. I phone twice already but am getting different stories each time. Sunday night the lady advised me that it will be up and running by lunchtime yesterday - nothing happened and I phoned again. Then I was given timelines of 24 hours and even 7 days. I was placed on hold for 5 minutes just to get an email address to email proof of payment too. I demand a refund of all the fees and for this account to be unsuspended. I also have a landline that I pay for my mother and if this is not sorted I will take this further